Privacy Policy

Last updated: July 22, 2026

1. Introduction

Lumina AI Nexus (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Lumina Nexus platform (“the Service”).

2. Information We Collect

Information You Provide

  • Account Information: Name, email address, and password when you create an account
  • Profile Information: Business name, industry, phone number, and other details you provide
  • Payment Information: Billing details processed securely through our payment processor
  • Content: Documents, messages, images, and other data you upload or generate using the Service
  • Communications: Messages you send to us, including support inquiries and feedback

Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent, and interaction patterns
  • Device Information: Browser type, operating system, device type, and IP address
  • Cookies: Small data files stored on your device for session management and analytics
  • Analytics: Aggregated usage statistics via Vercel Analytics and similar tools

3. How We Use Your Information

  • To provide, maintain, and improve the Service
  • To process payments and manage your subscription
  • To personalize your experience using our AI agents
  • To communicate with you about your account, updates, and promotions
  • To analyze usage patterns and improve our features
  • To detect and prevent fraud, abuse, and security incidents
  • To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who help us operate the Service (hosting, payment processing, analytics)
  • Legal Compliance: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly direct us to share your information

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. We will comply with deletion requests within 30 days, subject to any legal retention requirements.

6. Data Security

We implement industry-standard security measures including encryption (TLS/SSL), secure authentication (JWT), and database access controls. However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.

7. Cookies

We use essential cookies for session management and authentication. We also use analytics cookies to understand how visitors use our Service. You can control cookie settings through your browser. Disabling essential cookies may affect the functionality of the Service.

8. Third-Party Services

Our Service may integrate with third-party services (such as AI providers, payment processors, and analytics platforms). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. Your Rights

Depending on your jurisdiction, you may have rights including:

  • Accessing the personal data we hold about you
  • Correcting inaccurate or incomplete data
  • Requesting deletion of your data
  • Restricting or objecting to processing of your data
  • Data portability — receiving your data in a structured format
  • Withdrawing consent where processing is based on consent

To exercise these rights, contact us at hello@getluminanexus.com.

10. Children’s Privacy

The Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at hello@getluminanexus.com.