Refund Policy

Done-For-You (DFY) Services

Our Concierge DFY services include one-time website builds ($499) and marketing campaign setups ($299). You may request a full refund within 14 days of purchase if work has not yet begun on your project. Once we've started work — including content generation, design, or development — the service is non-refundable as we've already committed time and resources.

To request a DFY refund, email support@getluminanexus.com with your order details. We'll confirm whether work has started and process accordingly within 5-10 business days.

Subscription Plans

Monthly subscription plans (Pro at $49/mo and Business at $149/mo) can be cancelled at any time. Cancellation stops future billing — you'll retain access for the remainder of your current billing period. No partial refunds are issued for unused time in a billing period, but you won't be charged again after cancellation.

All plans include a 14-day free trial. If you cancel during the trial period, you won't be charged anything.

How to Request a Refund

1. Email support@getluminanexus.com with your order details and reason for the refund request.
2. Our team reviews your request within 2 business days.
3. If approved, refunds are processed within 5-10 business days to your original payment method.

Exceptions

Refunds are not available for:

• DFY services where work has already been delivered or substantially started
• Subscription charges for billing periods already elapsed
• Services purchased more than 14 days ago (for DFY)

Contact

Questions about this policy? Reach out to us at support@getluminanexus.com.