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Day 6 · Clarify Communication

Clarify Communication

Make sure customers and your team always know where things stand.

Today's task

Decide how customers get clear, consistent updates — and how calls and questions get answered. Clear communication protects trust and repeat business.

How an agent helps

Voice Agent

Receptionist / Call Handler

Answers missed calls, books estimates and service visits, and sends follow-up texts — so no message falls through the cracks.

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